Car Leasing

App

The product

I designed an app for car leasing companies. The app helps them to manage the services they offer for their customers. Services included: Maintenance, licensing fee, payment of the licensing fee, preparation, and execution of an annual licensing test.

The goal

Design an app that will provide a solution for car care without a telephone representative.

The problem

Receive a variety of car services without a telephone representative.

Launch Figma Prototype

My role

UX designer leading the app and responsive website design from conception to delivery.

Responsibilities

Conducting interviews, paper and digital wireframing, low and high-fidelity prototyping, conducting usability studies, accounting for accessibility, iterating on designs, determining information architecture, and responsive design.

Low-fidelity prototype

I connected all of the screens involved in the primary user flow of login and use the service car problem, MOT test, track status service.

View the opleascar in Figma
Low-Fidelity prototype

Information Architecture

The process of switching screens from login to fault reporting.

Usability study findings

I conducted two rounds of usability studies. findings from the first study helped guide the designs from wireframes to mockups. the second study used a high-fidelity prototype and revealed what aspects of the mockups needed refining.

Quick login throw Google or Facebook.

Quick button for reporting problems.

It's important for users to know when they get back their car.

Mockups before and after usability study

Early designs orientation calendar, after the usability studies, I added a clear confirm click-to-action button and screen after option to edit the date.

Users did not understand the functionality of the 'Add more service' call-to-action button. I changed the screen by adding an indicator button that shows that the action is selected and the option to add another service.

Mockups

The final app

User research summary

I interviewed and created maps to understand the users and their needs. The primary user group identified through research was Busy working folks who don’t have time to messwith car services.

User research pain points

Too busy to coordinate by phone service car.

Transparency about when the service will arrive.

In the treatment of the vehicle, which parts were replaced.

‍MOT test notification.

(an annual check-up for vehicles)

Digital wireframe